![]() In some cases print operation from MS Office may not be detected in terminal server environment.įiles without a title will not be processed and will be treated as a print from unsupported program. Save to PDF/XPS and Export to PDF is treated as a “Print” action. Print prevention is supported for locally installed MS Word, MS Excel, Acrobat Reader ver XI and above.įor Acrobat Reader, the saved file content and not the actual content sent to print is scanned. This behavior is planned to be resolved in future agent version. When prevention is enabled, sometimes when copying a file to USB/Sync that already contains the same file name, the agent causes the Windows OS Notification “Replace or Skip Files” to open in minimize mode. (This behavior was fixed in version 2.9.2.x / 2.9.3.x,) In some cases when the user closes Excel, the agent may cause the Excel process to continue running. Windows Bundle and Auto Updater Windows Bundle 2.9.2.16Īctivities on print actions to a network printer may be missing information about the printer. If this policy is disabled, the activity will not be recorded and the following error will be generated:ĮRROR | | Failed to ActivateHook for threadId: xxxx. ![]() In the Windows Local Security Policy, navigate to Local Policies > Security Options, select User Account Control: Run all Administration Admin Approval Mode. User Account Control: Run all Administration Admin Approval Mode must be enabled for the Agent to upload activities via the File Picker. ![]() This section describes ITM/Endpoint DLP limitations and known issues by release. ITM / Endpoint DLP Limitations and Known Issues
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